Once you have placed your order through the website, for your own security we are unable to change the address of your delivery if more than 12 hours have passed since order placement. If there is a failed delivery, the courier will either 1. Leave a calling card so you can rearrange delivery directly with them, or 2. Deliver the package back to us, where we will then contact you to arrange re-delivery.
If your tracking states your package has been delivered, but you have not received it. Please first check with any surrounding neighbours for anyone who may have accepted the parcel on your behalf.
If you had your ENTRPRNR order delivered to a work place, please check with all employees who may have accepted the parcel, we know how tempting a fresh ENTRPRNR package might be.
Couriers may update the tracking as delivered prior to delivery, so please allow up to 24 hours before assuming the parcel is lost. If after this period, you're still unable to locate your order, get in touch with the support team and where possible, we'll open an investigation with the courier and do our best to help out.
Note: All lost parcel claims must be made within 30 days of the delivery date.
A standard and an express delivery service is available for most countries, both with full tracking information. If standard delivery is not an option for your location, only the express option will be available for you.
You’ll receive a shipping confirmation email when your order has been dispatched containing all of your tracking information.
A signature may be required for delivery, so please ensure someone is present at the delivery address to accept the delivery.
Deliveries will not be made on public holiday dates, so please expect your delivery the next business day.
If you have not received your order in the advertised time, please get in touch with our support team.
If a sale is on, we will clearly state when the sale is due to end. After the sale ends, the item may go back to it's original price, in which case, we will not be able to honour the price it was displayed as during the sale.
As much as we love a good sale, unfortunately, they have to come to an end.
If you purchase a gift card through the website, a unique code will be emailed through to the email address you entered when checking out.
We do not currently offer a physical gift card.
Gift cards cannot be used to purchase additional gift cards, any orders found in breach of this will be cancelled immediately. Additional orders purchased using these gift cards will also be cancelled.
If you've received and gift card and it isn't working, contact us immediately.
You've placed an order, the money has been debited from your account but you haven't received your order confirmation email. Has the order been successful?!
Not to worry, this usually means that the email you used to place the order may have had a spelling mistake or the email may have gone through to your promotional inbox. Just be sure to check all inboxes through your email account.
Send an email or message through to our customer experience team at firstname.lastname@example.org and they'll be able to locate your order. They'll simply need the full name and delivery address used to place the order.
We are pretty quick at getting your order out the door so unfortunately, if your order placement time exceeds the amount of time it takes us to fulfill your order, we are unable to make any changes to your order once the order has been placed.
Please make sure your email address and password are correct and you're trying to log into the correct store. (i.e. www.entrprnr.co)
If you're still having trouble, please try using the 'forgot your password' link underneath the text box where you enter your password. If the problem persists, please get in touch with us directly via email at email@example.com
If you've forgotten your password, click 'Forgot your password?' on the login page. You will be asked to enter your email address, to then be sent an email with instructions on how to successfully reset your password.
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